Increased latency and error rate in UK affiliate
Incident Report for Crisis Text Line
Resolved
This incident has been resolved.
Posted Jan 26, 2022 - 22:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 26, 2022 - 21:19 UTC
Update
We have deployed additional server capacity. Error rates and response times are trending back downwards. We are continuing to monitor the situation, as the Platform in the UK continues to experience high traffic volumes.
Posted Jan 26, 2022 - 21:19 UTC
Investigating
We are actively investigating slow response times and high error rates in our UK affiliate. Some texter messages may be impacted by this incident.
Posted Jan 26, 2022 - 21:05 UTC
This incident affected: Platform (by region) (United Kingdom).